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Cancellation and Refund Policy

Last updated 19 September 2026

We know plans can change. This policy explains how cancellations, rescheduling and refunds work for events and services booked with Plan With YOLO.

How this policy works

Every event is different, and each one involves different suppliers with their own booking and cancellation terms. This policy sets out the general principles we follow. The exact cancellation charges for your event are those stated in your written quotation or agreement. If anything in your agreement differs from this page, the agreement applies.

Why cancellation charges vary

Once you confirm a booking, we start committing money and time on your behalf: reserving dates with venues, caterers, decorators, artists and technical crews, buying materials and producing custom décor. Many suppliers charge non-refundable advances. Our cancellation charges are designed to cover these real costs and our planning work, not to penalise you.

How to cancel

To cancel a booking, please send a written request to hello@planwithyolo.com from the email address used for your booking, or message us on WhatsApp at +91 84858 38274. Please include your name, event date and booking reference if you have one.

A cancellation takes effect on the date we receive your written request. We will confirm receipt within two working days.

Cancellation charges

As a general guide:

  • The earlier you cancel, the lower the charges, because fewer supplier costs have been committed.
  • Amounts already paid to or committed with suppliers that they will not refund are deducted from any refund.
  • Planning, design and coordination work already completed is charged for.
  • Items made specifically for your event, such as custom décor, printed material or branded merchandise, are non-refundable once production has started.
  • Cancellations made very close to the event date may carry charges of up to the full booking value.

The specific percentages and time windows for your event are set out in your written quotation or agreement.

Rescheduling

If you would like to move your event instead of cancelling it, please tell us as early as possible. We will check availability with the venue and suppliers for your new date. Where they can accommodate the change, we will move your booking and carry your payments forward, less any supplier charges for the change. Any price difference for the new date will be confirmed in writing before we proceed.

Rescheduling depends on availability and is not guaranteed.

Changes to the scope of your event

If you reduce the size or scope of your event after booking, for example fewer guests or services, the reduction is treated as a partial cancellation and the same principles apply. Increases in scope are confirmed with a revised quotation.

Weather and force majeure

If an event cannot go ahead because of events beyond anyone’s control, such as severe weather, natural disasters, epidemics, or government restrictions and orders, we will first try to reschedule the event or move it to a suitable alternative venue.

If that is not possible, we will refund the amounts paid, less costs already incurred and amounts suppliers do not return. We will share a clear breakdown of these deductions with you.

For outdoor events, we recommend discussing a wet-weather backup plan with us in advance. Light rain or ordinary weather changes do not by themselves count as force majeure where a backup plan was available.

If we have to cancel

In the rare case that Plan With YOLO has to cancel an event for reasons within our control, we will refund everything you have paid us in full, or, if you prefer, help arrange another planner or a new date at no extra planning charge.

Branding, website and digital services

For branding, SEO, website, social media and app projects, cancellation and refund terms depend on the stage of work and are set out in the project agreement. Work already completed and delivered is charged for, and monthly retainers can be stopped with the notice period stated in the agreement.

How refunds are processed

  • Once we receive your cancellation, we confirm the supplier costs and work already completed and send you a written refund calculation.
  • After you approve the calculation, the refund is paid by bank transfer to the account you nominate.
  • Refunds are typically made within 7–10 working days after approval.
  • Refunds are made in Indian Rupees. We are not responsible for charges your own bank may apply.

Questions

If you have any question about a cancellation or refund, please talk to us. We will always try to find a fair solution.

  • Plan With YOLO, Shop 7, Ekta Nagri, Near Dwarka Apartment, Anand Nagar, Pune, Maharashtra 411051, India
  • Phone: +91 84858 38274
  • Email: hello@planwithyolo.com
  • Or use our contact page.